CUSTOM DTF DESIGN & APPLICATION
Terms & Conditions
Orders placed with Americana Customs must adhere to the following:
All orders require full or partial (half) payment before production can begin. Our typical turnaround time is 5–7 business days; however, this time frame may sometimes be affected by factors beyond our control, such as holidays or technical issues. If any delays occur, we will promptly notify you.
While we take great care in our processing we don’t manufacture the garments themselves. As a result, we are not responsible for factory-related issues like stitching flaws, slight color or sizing variations, or other inconsistencies that may occur. If you ever notice something unusual with the garments alone, please notify us right away so we can assist with a replacement at the customer's expense.
Blank garments and prints are ordered and printed on a per-order basis. Because each item is customized, we wont always have stock of garments or extra DTF prints on hand. If you need to place an additional order, please expect a possible delay in fulfillment.
Please note that digital mock ups are intended to provide the best possible representation of the final product. However, slight variations in color, sizing, and design placement may occur on the physical garment. Unless specific sizing or placement instructions are provided, we will use our best judgment to ensure the highest quality result.
While we accept customer-supplied garments, we cannot be responsible for any defects such as color variations. Additionally, we cannot guarantee print quality on items you provide. We always strive to deliver the best possible print, but these garments do not come with the same quality guarantees as those sourced from our trusted suppliers.
Because of our fast turnaround times, cancellations must be made within 24 hours of placing your order. In most cases, processing begins the next business day.
We are committed to delivering quality designs. After receiving your order, you have 48 hours to report any discrepancies and request a refund. Refunds cannot be issued after this 48-hour period.